“As businesses make new strides in their digital transformation journeys, it’s essential their ITSM solution can evolve with them and continue serving the needs of both the employees and the IT staff.
“IT service desks are a core solution every employee must interact with to get their jobs done each and every day,” said Doron Gordon, senior vice president, ITSM, SolarWinds.
The company is working to help ensure smart, powerful, and affordable ITSM solutions are accessible to companies of all sizes and levels of IT maturity. SolarWinds, through Web Help Desk ® and now SolarWinds Service Desk, helps IT pros solve employee service challenges the way that works best for them and their business needs-whether through simple, on-premises ticketing software, or an ITIL-ready, SaaS-based service desk solution. Through the acquisition of market-leading ITSM solution Samanage earlier this year, SolarWinds now adds a comprehensive, ITIL-compliant, cloud-based solution for companies of all sizes, helping them increase employee productivity and drive better business outcomes.įrom ongoing IT help desk requests, to costly outages that affect employee productivity, to overspending on hardware and software, businesses are tasked with gaining better control of their IT infrastructure and service costs. The ITSM market is forecasted to reach over $8.5 billion by 2023, according to IDC 1. SolarWinds is expanding its capabilities in the space during a time of extreme importance for IT leaders. The SaaS-based offering, available immediately, complements the company’s current IT Service Management (ITSM) product suite, extending ITSM capabilities to businesses of all sizes and maturityĪUSTIN, Texas, J(GLOBE NEWSWIRE) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced the release of SolarWinds ® Service Desk, an IT service management (ITSM) offering that will empower IT professionals with a robust and easy-to-use service desk solution.
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